In the interest of our clients, we have implemented a formal complaints policy. This policy ensures that any complaint that you may have will be dealt with fairly and speedily and by competent staff.

Given the complexity of the financial services environment, we must point out that we will only be in a position to accept responsibility for such complaints as pertain directly to our service to you. In all other matters, we will endeavour to facilitate complaints that you may have by directing them to the most appropriate facility. In the event of a complaint not being handled to your satisfaction by this office, then you will have recourse to the Ombud or such other recourse as may be advised by your attorney.

C/O Complaints Department Tel: +27 21-6972815

Fax: +27 21-6972198

E-mail: complaints@fortuneinsurance.co.za

or Postal address: P O Box 22861 ,Kenwyn 7779

If you are dissatisfied with the outcome of your complaint, you may lodge a complaint with the Ombudsman for Financial Services Provider (FAIS Ombud). The FAIS Ombud may be contacted at the following address:

P O Box 74571, Lynwood Ridge, 0040

Tel: +27 12 470 9080/+27 12 762 5000

Fax: +27 12 348 3447/+27 86 764 1422

E-mail: info@faisombud.co.za

Conflict of Interest Management Policy

Fortune Insurance Consulatants cc is an authorized Financial Services Provider (“FSP”) in terms of Financial Advisory and Intermediary Services Act 37 of 2002 (“FAIS”). As required by FAIS, as set out in Board Notice 58 of 2010, Fortune Insurance Consultants must implement and maintain a Conflict of Interest Management Policy. Coupled with this requirement, Aon is committed to providing financial services to clients, with integrity, honesty, transparency and in a manner that always put our client’s interests first